Delivery/Shipping

When you order OLEO product, you can be assured we will ship your merchandise with the utmost care. We use only the best shipping processes to deliver OLEO right to your door! OLEO delivers its products to all the countries via courier companies that fulfill our requirements and have been selected in order to be in the position to offer you high-quality services.

** NOTE ** Please check all addresses carefully. OLEO guarantees delivery only to the addresses that we are provided with. If we are unable to deliver the package, we will return your order to our distribution center. If the product arrives in good condition, we can send the package back out to you and charge you only the shipping and handling. If the product does not arrive in good condition, you will be responsible for the charges of a new order.

Delivery Costs

The rate charged for the shipping of your order is based on the weight/volume of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. Additionally, please note that delivery time is based on “business” days. For example, if you place an order on Sunday, it’s impossible for us to ship an item the same day as all the shippers are closed.

If the country to which Products are shipped and delivered is outside E.U., there is a probability that you may be required to pay customs duties, fees, taxes etc by the competent Authorities. OLEO cannot in any case control such charges and in no case can inform Customers about relevant costs. In such cases, Customers bear the relevant charges. OLEO undertakes neither liability nor obligation to pay for or restitute in any way thereof, such charges.

Delivery time

Once you have placed your order, delivery will take place within 4 or 5 working days. For destinations characterized by the courier company as “hard-to-access”, delivery time might vary. In any case, we will make all possible effort so that your order is delivered to you the soonest possible. For more information, please feel free to contact us at info@oleo.healthcare.

(*) For orders executed through bank account deposit, it is imperative that the deposit of the amount in the bank is verified.

Order Delays

Your order might be delayed due to the following reasons:

In periods of extreme weather conditions or strikes, as well as in any case of force majeure that might affect the transport and delivery of your order.

In case that it is impossible to get hold of you on the phone and/or reach you through e-mail to inform you that some issue has arisen concerning your order (either related to the product or its payment); for instance, to inform you that the personal information you have given is not accurate or up-to-date.

Payment Methods

OLEO accepts the following payment options:

Paypal (Visa, Mastercard and Αmerican Express)

* In case a payment is performed via PayPal, you will be charged according to the terms and conditions of PayPal, whether the transaction concerns purchase of product or refund, due to a return of an order or a single product.

Direct Bank Transfer

* You can make your payment directly into our bank account. Please use your Order ID as the payment reference. Your order won’t be shipped until the funds have cleared in our account.

Returns

We will gladly accept returns of non-harm Products. All shipment documents from the OLEO website must be included within fourteen (14) days of delivery.

All returns will be credited to the original form of payment. Shipping charges are not refundable. You will receive an e-mail notification upon the completion of return processing.

Registration / Member Account

For the registration of the user in the Website Services and where and if demanded the user agrees to: a) provide true, accurate, valid and complete evidence while filling in the applications of the Website required for access to its products/ Services to be granted and b) keep and diligently update the registered data in order for them to be true, accurate, valid, updated and complete. As soon as the user completes the registration process defined by the Website, he will receive validation of the password and the user name selected by him. Users are solely responsible for all the acts realized under their password, their username and generally their user account as well as for the proper use of their account, while OLEO bears no responsibility for any loss or damage may arise from the incapability of the users to follow and respect the present terms. Users agree to notify immediately OLEO for any unauthorized use of their account and for any made and/or possible security violation.

Product Availability

If we anticipate any delay in shipment or if a product is temporarily out of stock, we will notify you immediately via email.